What is your Guarantee or refund policy?

We offer a 30-day “Get it Running” Guarantee. If you have issues installing this software, we will work with you to resolve it. Please contact us within the first 10 days of purchase if you are having issues. We will work with you to help troubleshoot any issue you may have regarding installing and running your software. After giving us the chance to help you resolve any issues, should we be unable to help you get it installed and working, we will issue a full refund.

Terms and Qualifications

To fully qualify for our guarantee (or for a refund), you must initiate contact within the first 30-days of purchase. This is vital and mandatory, as it will allow us the necessary time to work with you to help you. You must allow us to work with you to troubleshoot and help you through the remaining duration of your first 30-days. Should you fully demonstrate evidence that you put all of the training and expert consultation to work – and we still cannot help you get the software installed and running, we will issue you a refund. Simply contact us to work with you within the first 30-days to allow us to help you.  Anything submitted outside that window will not qualify. In other words, help/guarantee requests that are not initiated within the first 30-days of purchase, and proceeding up to 30-days from date of purchase, will be denied.

Your monthly service may be cancelled at any time with at least 30 days notice prior to your billing date.  You must contact our help desk 30 days prior to your billing date. No refunds will be given on past billing. Sorry… no exceptions.

In the meantime, we are here to help you. Let us help you!

In addition to allowing us to help you succeed, your account must be in current and good standing to qualify for any assistance or guarantees. This includes being up to date on payments, being in good standing with merchant processors, etc. Circumventing the policies via 3rd party payment disputes also disqualifies any stated or implied guarantee.

Buyer’s remorse or “I just didn’t want it” do NOT qualify for refunds.

NOTE: should a refund be issued, all account access and licenses will be immediately terminated upon finalization of transaction. This will render the software functionless on any property in which it is installed. This includes any and all websites that house the tool.

Please Note:

Serial refunders and those that attempt to abuse the above policy, will be banned from all future purchases by name, email, and IP address. We track every refund requested and if you have purchased more than one product and requested refunds on more than 50% of your purchases, then you are considered a serial-refunder.

If you qualify for a refund, please note that it can anywhere from 1-7 Days to process your refund. Thanks for being patient.